FAQ
Curated Questions
Find everything you need to know about our stationery collection.
Q: Do you ship worldwide?
A: “Yes, we offer worldwide shipping. As a professional manufacturer and exporter, we provide flexible shipping solutions for our commercial tissue products and hygiene supplies via sea, air, or land to meet the needs of international wholesale clients.”
Q: How long will it take to receive my order?
A: “Delivery time depends on your location and order volume. For wholesale orders, production typically takes 15–30 days after payment confirmation. Once shipped, sea freight usually takes 20–40 days, while air freight takes about 7–10 days. We will provide a specific timeline once your order details are confirmed.”
Q: Can I track my package?
A: “Yes. Once your order has been dispatched, we will provide you with the tracking number or Bill of Lading (B/L) information. You can use these details to track your shipment’s status via the carrier’s website or contact our team for real-time updates.”
Q: Do you provide OEM/ODM services or custom logo printing?
A: Yes, we specialize in custom logo printing and personalized packaging. As a professional manufacturer, we can customize the paper ply, size, and embossing patterns to meet your brand’s specific requirements.
Q: What is your Minimum Order Quantity (MOQ) for commercial tissue products?
A:To align with our wholesale business model and ensure cost-efficiency for our clients, our standard MOQ is 300 pieces per order. For specific customization needs, please contact our sales team to discuss the details.
Q: Can I request samples before placing a bulk order?
A: Absolutely. We understand the importance of quality for commercial supplies. We can provide samples of our tissue products and paper towels for your evaluation to ensure they meet your standards before mass production.
Q: What materials do you use for your paper products?
A: We offer a variety of material options, including virgin wood pulp, recycled pulp, and bamboo pulp, depending on your sustainability goals and budget. All our products are manufactured under strict hygiene standards.
Q: Are your products suitable for high-traffic commercial areas?
A: Yes, our products are specifically designed for commercial use, such as in hotels, office buildings, restaurants, and hospitals. Our paper towels and tissues are engineered for high absorbency and strength to handle heavy usage.
Q: How do you ensure the quality of your hygiene supplies?
A: Quality control is our priority. As an experienced exporter, Hangzhou Yunlong Trading Co., Ltd follows a rigorous inspection process from raw material selection to final packaging to ensure every shipment meets international hygiene and safety standards.
Q: What are your accepted payment terms for international orders?
A: For most international B2B transactions, we typically accept T/T (Telegraphic Transfer) or L/C (Letter of Credit). We will confirm the specific payment schedule and details with you during the quotation process to ensure a smooth transaction.
Still have questions? Contact our support team